📜 Terms & Conditions
Welcome to Shozo. We’re glad you’re here.
By accessing or placing an order on the Shozo website, you agree to the following Terms & Conditions. Please read them carefully—preferably with a cookie in hand 🍪
1. About Shozo
Shozo is a bakery and café brand offering freshly baked, 100% eggless cookies, artisanal breads, desserts, cakes and other baked goods. All products sold on this website are meant for personal consumption unless otherwise specified.
2. Products & Availability
• All Shozo cookies are baked fresh after an order is placed
• Product images are our actual cookies and clicked for representation only; minor variations in appearance are natural and part of the handmade process
• Availability of certain products may vary based on ingredients, seasonality, or capacity
3. Ordering & Payments
• Oders can be placed through our official website only
• Full payment must be made at the time of placing the order
• Once confirmed, orders cannot be modified or cancelled
✨ Freshly baked means thoughtfully final.
4. Shipping & Delivery
• Orders will be shipped the next working day after confirmation
• Delivery timelines are shared in our Shipping Policy
• While we aim to meet promised timelines, Shozo is not liable for delays caused by courier partners, weather conditions, or unforeseen circumstances
5. Returns & Refunds
As our products are freshly baked food items:
• ❌ No returns are accepted
• ❌ No refunds are applicable
If you receive a damaged, incorrect, or compromised order, please contact us within 24 hours of delivery with relevant details.
💛 We believe in fairness—always.
6. Shelf Life & Storage
• All cookies have a shelf life of 40 days from the date of baking
• Storage instructions are mentioned on the packaging and should be followed for best taste and quality
7. Intellectual Property
All content on this website—including text, images, illustrations, logos, and brand elements—is the property of Shozo.
• Reproduction or use without written permission is not allowed
• Shozo Stories™, product names, and brand assets are protected and proprietary
8. Limitation of Liability
Shozo shall not be held liable for:
• Improper storage after delivery
• Allergic reactions (please review ingredient information carefully)
• Delays or issues beyond our reasonable control
9. Governing Law
These Terms & Conditions are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the appropriate courts.
10. Contact Us
For any questions, concerns, or cookie love letters, reach out to us at:
📞 +91 83204 08576
Thank you for trusting Shozo. Every order means the world to us.
🔐 Privacy Policy
Your privacy matters. Just like our recipes.
At Shozo, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
1. Information We Collect
When you interact with Shozo, we may collect:
• Name
• Contact details (email, phone number)
• Shipping address
• Payment-related information (processed securely via third-party gateways)
• Website usage data (for improving your experience)
2. How We Use Your Information
We use your information to:
• Process and deliver your orders
• Communicate order updates and support queries
• Improve our website, products, and services
• Share updates, offers, or stories (only if you’ve opted in)
✨ No spam. Only meaningful conversations.
3. Payment Security
All payments are handled through secure, trusted third-party payment gateways. Shozo does not store or access your card or banking details.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share limited data only with:
• Delivery partners (to fulfil your order)
• Payment processors (to complete transactions)
• Legal authorities, if required by law
5. Cookies (the digital kind 🍪)
Our website may use cookies to:
• Enhance site functionality
• Understand user preferences
• Improve overall experience
You can choose to disable cookies through your browser settings.
6. Data Protection
We take reasonable and appropriate measures to protect your information against unauthorised access, misuse, or disclosure.
7. Your Choices
You can:
• Request access to your personal data
• Ask for corrections or updates
• Opt out of marketing communications at any time
Just write to us—we’re always listening.
8. Updates to This Policy
Shozo may update this Privacy Policy from time to time. Any changes will be reflected on this page.
9. Contact Us
If you have questions about privacy or data usage, reach us at:
Your trust is precious. We protect it carefully.🍪✨
